![]() ![]() If you need further assistance with Windows, let us know and will be glad to help. Follow the Microsoft KB article to perform clean boot on the computer: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual. Step 1: Install the free Windows Live OneCare Safety Scanner Step 2: Boot your computer into Safe Mode and run the free Windows Live OneCare Safety Scanner. Step 1: Check if you face the similar issue in Safe Mode with networking, if not you can try putting your computer in a Clean Boot state in normal mode and check if it helps: Step 2: Clean boot helps eliminate software conflicts. Download Microsoft Safety Scanner by going to this link Select architecture corresponding to your PC Open the program and accept the terms of use Click on. ![]() You can choose a Quick Scan, Full Scan, or Customized Scan. The following screen contains the available scan options. ![]() Accept the license agreement and click Next. To get started double-click the MSERT icon in its download location to run the app. Disclaimer: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss. It can even be run from a removable drive. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again. Also refer to this link: Note: The Microsoft Safety Scanner expires 10 days after being downloaded. It works with your existing antivirus software. The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. Full scan (check all files and programs currently on your device) Custom scan (scan specific files or folders) Microsoft Defender Offline scan (restarts your. Third Option: If you still can't access the Internet after restarting in safe mode. Follow these methods and check if it helps: Method 1: First , I would suggest you to scan your computer with Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software. Follow the steps above to run the Microsoft Safety Scanner. Running full scans on Windows defender takes time depending on the files stored on the computer and also based on your computer performance. ![]()
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